A Calmer First Step. AI Built for Behavioral Health.
OpenCall answers with respectful intake, books therapy and psychiatry visits, routes urgent safety concerns, and verifies benefits before care begins.
24/7 Compassionate Intake
Therapy & Psychiatry Routing
Safety Escalation
Benefits Verification
Trusted by practices across healthcare
The pain is chronic
The first behavioral health call is often difficult to make. Long holds, repeated questions, and unclear service matching cause people to give up.
Vulnerable Callers Reach Voicemail
A person ready to seek help may not leave a message or try again.
Services Are Easy to Mismatch
Therapy, psychiatry, testing, programs, and specialty care have different eligibility and scheduling rules.
Benefits and Callbacks Slow Access
Coverage questions, intake packets, refills, and clinician callbacks create friction before care starts.
Make the First Conversation Clear, Respectful, and Actionable.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Caller-Centered Intake
Uses calm, practice-approved language to capture goals, preferences, service needs, and basic scheduling context.
Safety & Crisis Escalation
Follows your approved scripts for immediate safety concerns, crisis resources, on-call routing, and emergency guidance.
Service-Line Matching
Routes therapy, psychiatry, medication management, psychological testing, group care, and program inquiries by your criteria.
Insurance & Eligibility
Collects coverage details, verifies benefits when configured, and explains practice-authored self-pay or intake requirements.
Medication & Clinician Callbacks
Structures refill and symptom-update requests for the correct clinical queue without making treatment promises.
Rescheduling & Waitlist Support
Handles routine changes, cancellation openings, reminders, and required intake steps while preserving continuity rules.
More Accessible Care. Better Clinical Fit. Less Administrative Friction.
A Respectful First Contact
Callers receive a consistent path forward without repeating their story to multiple people.
Better Service Matching
Therapy, psychiatry, testing, and program needs reach the right intake workflow.
Staff Focus Returns to Care
Benefits, scheduling, forms, and routine callbacks move out of the clinical queue.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your Behavioral Health game?
Half an hour, and we set it up with you.