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November 3, 2025
One Missed Appointment. One Seamless Follow-Up.
When a patient misses an appointment, our AI calls to reschedule. If they miss that call and ring back later, the system remembers and picks up right where it left off. No menus. No repeating. Just seamless follow-up.
July 6, 2025
AI’s Hidden Subsidy Crisis
Everyone’s losing money on AI. Cursor’s $200/month backlash is just the start. Here’s why your $20 Copilot subscription costs Microsoft $80—and what happens when the subsidies run out.
June 10, 2025
The Hidden Margin Killer of 2025
One wrong address. A whole route derailed. The cost of bad dispatch data is rising fast. AI voice agents are cutting it at the source.
June 5, 2025
Nearly every AI customer service company is lying about their performance
Your AI chatbot vendor claims 70% resolution rates. Your customers are rage-quitting at 35%. We investigated why the entire industry is built on deceptive metrics—and found a better way.
May 15, 2025
Multi-Step Detours: Because One Thing Always Leads to Another
Last week we introduced Smart Detours, allowing callers to go off-script without derailing conversations. Today, we're taking this capability to the next level with Multi-Step Detours.
April 25, 2025
India-Pakistan Crisis Shows the Fragility of Offshore Call Centers
The Kashmir attack and air-space closures imperil India’s BPO hubs. Here's why on-shore AI voice agents are now business-critical.
April 13, 2025
When to Fire Your Call Center
For years, outsourcing your phones to a call center felt like a no-brainer. Someone else answers, you look professional, and business keeps rolling. But in 2025, the cracks are showing.
March 30, 2025
Contact Centers vs. Cost Centers
The prevailing wisdom is that shorter calls and FCR maximization are the key to profitability. Is that still the case?
March 7, 2025
Why Customers Still Call
In a world full of websites, apps, and chatbots, customers still pick up the phone. And they’re not doing it by accident. They’re calling because they need something now—answers, action, reassurance.
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