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The Balkanization of AI
Imagine running an AI-powered voice agent loved globally—until overnight, your European customers demand disclaimers and audits, while American clients want innovation without limits. Welcome to the regulatory chaos of August 2025, where one AI must follow two radically different playbooks simultaneously. Discover the hidden costs, bizarre compliance challenges, and philosophical battles reshaping AI forever. Is your company ready for the split?
Nearly every AI customer service company is lying about their performance
Your AI chatbot vendor claims 70% resolution rates. Your customers are rage-quitting at 35%. We investigated why the entire industry is built on deceptive metrics—and found a better way.
Multi-Step Detours: Because One Thing Always Leads to Another
Last week we introduced Smart Detours, allowing callers to go off-script without derailing conversations. Today, we're taking this capability to the next level with Multi-Step Detours.
Smart Detours: Making AI Calls Feel Human Again
OpenCall AI introduces Smart Detours, a major leap forward in voice automation. Calls now flow more naturally, even when customers go off-script. No restarts, no confusion—just seamless, human-like conversations.
When to Fire Your Call Center
For years, outsourcing your phones to a call center felt like a no-brainer. Someone else answers, you look professional, and business keeps rolling. But in 2025, the cracks are showing.
Contact Centers vs. Cost Centers
The prevailing wisdom is that shorter calls and FCR maximization are the key to profitability. Is that still the case?
Your Receptionist Is Your Best Salesperson
Every time your phone rings, you’re at a crossroads: win the customer or lose them. 85% of people who call a business and don’t get an answer won’t call back. 80% of callers who hit voicemail won’t leave a message.
How to Responsibly Pass the Turing Test
We didn’t set out to trick anyone. But we discovered something odd: being up front can actually hurt the user experience.
How should we think about time?
When someone reaches out to a contact center, they rarely do so for leisure. They have a question, an issue, or a need, and they expect timely and precise assistance.
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