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Every AI Claims to Be Conversational. Try Adding Business Logic.
Your business needs proper data formatting. Your customers hate robotic conversations. OpenCall's enhanced memory engine finally gives you both—watch it enforce complex requirements while sounding surprisingly human.
What Klarna’s Pivot Reveals About the Limits of AI
Klarna, once one of the loudest voices in AI-first customer service, recently walked back a key part of its automation strategy.
What If Your Customers Hated Calling You?
Every day, your phone rings—and every call could be an opportunity. But what if many customers secretly dread dialing your number or cringe when your number appears on their screen?
Summer Rush, Staff Shortages, and Missed Calls
Summer 2025 is shaping up to be brutal. Customers are calling non-stop. Staff are off on vacation. It’s hot, it’s hectic, and you’re doing everything you can just to keep up.
Voicemail is Dead. Long live the Phone.
Voicemail isn’t just outdated—it’s broken. Most customers won’t leave a message. Many won’t call back.
Your Phone Is Lying to You
The phone still rings. Customers still call. You still book jobs. So you assume the phone is working. But here’s the uncomfortable truth: your phone is lying to you.
How should AI agents remember things?
Everyone's had frustrating experiences talking to automated customer service systems. You ask a simple question, and the AI has to repeat it back to you to make sure it got it right.
Want Lazy Employees? Just Add Time Pressure.
It's great to make customer support as efficient as possible, but taking this urge to its logical conclusion can do serious damage to the right end goals
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