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Why Your AI Agent Repeats Itself — and What We’re Doing About It
Your AI agent isn’t broken — it’s just forgetting what it already knows. Most repeat questions happen when a customer changes topics, and your AI starts from scratch. We’ve fixed that. Here's how.
Now Live: OpenCall SMS
Some customers don’t want to call. Others just don’t pick up. Now, OpenCall handles both. We’ve launched SMS: the same powerful AI that runs our voice agents, now available over text. Faster responses, fewer dropped calls, and more completed tasks—no app, no downloads, just results.
When the Sun Strikes Your Switchboard
2025’s solar maximum isn’t just a problem for satellites and stargazers. It's a direct, mounting risk to contact centers, SIP trunks, and every business that depends on the phone ringing reliably.
What Klarna’s Pivot Reveals About the Limits of AI
Klarna, once one of the loudest voices in AI-first customer service, recently walked back a key part of its automation strategy.
What If Your Customers Hated Calling You?
Every day, your phone rings—and every call could be an opportunity. But what if many customers secretly dread dialing your number or cringe when your number appears on their screen?
Tariffs Are Rising. Your Costs Are Too.
If hardware, supplies, or labor costs have gone up in the last 6 months—you’re not imagining it. New tariffs are quietly jacking up the cost of doing business across the US, and most local business owners are being left to figure it out on their own.
Voicemail is Dead. Long live the Phone.
Voicemail isn’t just outdated—it’s broken. Most customers won’t leave a message. Many won’t call back.
Your Phone Is Lying to You
The phone still rings. Customers still call. You still book jobs. So you assume the phone is working. But here’s the uncomfortable truth: your phone is lying to you.
What makes a good AI support agent?
Even as AI improves, how do we know when an AI is as good as a human? Sometimes a particularly smart bot will impress us with its answer to a question. Other times it'll kick us in the teeth with an incoherent or nonsensical response.
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