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August 5, 2025
How New Data Transfer Restrictions Are Forcing a Mass Exodus from Offshore Customer Service
On April 8th, a quiet federal rule change turned offshore customer service from a cost-saving tactic into a legal and operational minefield. What seemed like a routine compliance update is now forcing American businesses to rethink everything—from geography to security to what it really costs to send a tech to the wrong house.
June 11, 2025
The Balkanization of AI
Imagine running an AI-powered voice agent loved globally—until overnight, your European customers demand disclaimers and audits, while American clients want innovation without limits. Welcome to the regulatory chaos of August 2025, where one AI must follow two radically different playbooks simultaneously. Discover the hidden costs, bizarre compliance challenges, and philosophical battles reshaping AI forever. Is your company ready for the split?
June 5, 2025
Nearly every AI customer service company is lying about their performance
Your AI chatbot vendor claims 70% resolution rates. Your customers are rage-quitting at 35%. We investigated why the entire industry is built on deceptive metrics—and found a better way.
May 31, 2025
When the Sun Strikes Your Switchboard
2025’s solar maximum isn’t just a problem for satellites and stargazers. It's a direct, mounting risk to contact centers, SIP trunks, and every business that depends on the phone ringing reliably.
May 8, 2025
Smart Detours: Making AI Calls Feel Human Again
OpenCall AI introduces Smart Detours, a major leap forward in voice automation. Calls now flow more naturally, even when customers go off-script. No restarts, no confusion—just seamless, human-like conversations.
April 13, 2025
When to Fire Your Call Center
For years, outsourcing your phones to a call center felt like a no-brainer. Someone else answers, you look professional, and business keeps rolling. But in 2025, the cracks are showing.
April 7, 2025
Tariffs Are Rising. Your Costs Are Too.
If hardware, supplies, or labor costs have gone up in the last 6 months—you’re not imagining it. New tariffs are quietly jacking up the cost of doing business across the US, and most local business owners are being left to figure it out on their own.
March 16, 2025
Your Receptionist Is Your Best Salesperson
Every time your phone rings, you’re at a crossroads: win the customer or lose them. 85% of people who call a business and don’t get an answer won’t call back. 80% of callers who hit voicemail won’t leave a message.
January 15, 2025
How should AI agents remember things?
Everyone's had frustrating experiences talking to automated customer service systems. You ask a simple question, and the AI has to repeat it back to you to make sure it got it right.
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