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November 12, 2025
Memory Like a Elephant, Not a Checklist
Here's why changing your mind mid-conversation is harder than it sounds, and what it means for how AI should actually talk to people.
August 5, 2025
How New Data Transfer Restrictions Are Forcing a Mass Exodus from Offshore Customer Service
On April 8th, a quiet federal rule change turned offshore customer service from a cost-saving tactic into a legal and operational minefield. What seemed like a routine compliance update is now forcing American businesses to rethink everything—from geography to security to what it really costs to send a tech to the wrong house.
June 11, 2025
The Balkanization of AI
Imagine running an AI-powered voice agent loved globally—until overnight, your European customers demand disclaimers and audits, while American clients want innovation without limits. Welcome to the regulatory chaos of August 2025, where one AI must follow two radically different playbooks simultaneously. Discover the hidden costs, bizarre compliance challenges, and philosophical battles reshaping AI forever. Is your company ready for the split?
June 9, 2025
Now Live: OpenCall SMS
Some customers don’t want to call. Others just don’t pick up. Now, OpenCall handles both. We’ve launched SMS: the same powerful AI that runs our voice agents, now available over text. Faster responses, fewer dropped calls, and more completed tasks—no app, no downloads, just results.
May 31, 2025
When the Sun Strikes Your Switchboard
2025’s solar maximum isn’t just a problem for satellites and stargazers. It's a direct, mounting risk to contact centers, SIP trunks, and every business that depends on the phone ringing reliably.
May 8, 2025
Smart Detours: Making AI Calls Feel Human Again
OpenCall AI introduces Smart Detours, a major leap forward in voice automation. Calls now flow more naturally, even when customers go off-script. No restarts, no confusion—just seamless, human-like conversations.
April 19, 2025
What If Your Customers Hated Calling You?
Every day, your phone rings—and every call could be an opportunity. But what if many customers secretly dread dialing your number or cringe when your number appears on their screen?
April 7, 2025
Tariffs Are Rising. Your Costs Are Too.
If hardware, supplies, or labor costs have gone up in the last 6 months—you’re not imagining it. New tariffs are quietly jacking up the cost of doing business across the US, and most local business owners are being left to figure it out on their own.
March 7, 2025
Why Customers Still Call
In a world full of websites, apps, and chatbots, customers still pick up the phone. And they’re not doing it by accident. They’re calling because they need something now—answers, action, reassurance.
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