1. Introduction
OpenCall.ai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you use our services. By using OpenCall.ai, you agree to the collection and use of information in accordance with this policy.
2. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: legal@opencall.ai
- Address: Opencall.ai, 1266 Harrison Street, San Francisco, CA 94103
- Phone: +1-650-656-6451
3. Information We Collect
We collect the following personal information:
- Name
- Contact information (email address, phone number)
- Business information (company name, job title)
- Communication data (phone calls, messages, interactions with AI agents)
- Technical data (IP address, device information, usage data)
4. Why We Collect Your Information
We collect your personal information for the following purposes:
- To provide and improve our services
- To communicate with you
- To personalize your experience
- To analyze usage and improve functionality
- To comply with legal obligations
5. How We Use Your Information
We use your personal information in the following ways:
- To set up and manage your account
- To provide customer support
- To process transactions and send related information
- To analyze and monitor usage trends
- To improve and develop our services
6. Sharing and Selling of Information
We do not share, sell, or trade your personal information with third parties except in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect and defend our rights and property
- With service providers who assist us in our operations (under strict confidentiality agreements)
7. International Data Transfers
We may transfer your personal information to other countries where we or our service providers operate. We ensure such transfers are compliant with applicable data protection laws and that adequate safeguards are in place.
8. Your Data Protection Rights
You have the following rights regarding your personal data:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request correction of inaccurate or incomplete data.
- The right to erasure: You can request deletion of your personal data, under certain conditions.
- The right to restrict processing: You can request restriction of processing of your personal data, under certain conditions.
- The right to object to processing: You can object to our processing of your personal data, under certain conditions.
- The right to data portability: You can request transfer of your data to another organization or directly to you, under certain conditions.
9. Exercising Your Rights
To exercise your data protection rights, please contact us at:
- Email: legal@opencall.ai
- Address: Opencall.ai, 1266 Harrison Street, San Francisco, CA 94103
- Phone: +1-650-656-6451
10. Security of Your Information
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
12. Acceptance of This Policy
By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services.
13. CCPA Compliance for OpenCall.ai
Effective Date: May 12, 2024
13.1 Public Notice of CCPA Rights
Yes, OpenCall.ai provides a publicly available notice describing CCPA rights and how requests should be submitted. You can find it at: opencall.ai/about/privacy
13.2 Categories of Personal Information Collected
We collect the following categories of personal information about consumers:
- Identifiers (e.g., name, contact information)
- Personal information categories listed in the California Customer Records statute (e.g., contact information)
- Commercial information (e.g., records of products or services purchased)
- Internet or other electronic network activity (e.g., browsing history, interaction with our website)
- Geolocation data
- Professional or employment-related information
- Inferences drawn from other personal information to create a profile
13.3 Business or Commercial Purpose for Collecting Personal Information
We collect personal information for the following business or commercial purposes:
- To provide and improve our services
- To communicate with you
- To personalize your experience
- To analyze usage and improve functionality
- To comply with legal obligations
13.4 Procedure to Obtain Specific Pieces of Collected Personal Information
Consumers may obtain a copy of the specific pieces of personal information we have collected about them by submitting a verifiable request. To submit a request, please contact us at:
- Email: legal@opencall.ai
- Address: Opencall.ai, 1266 Harrison Street, San Francisco, CA 94103
- Phone: +1-650-656-6451
13.5 Categories of Sources from Which Personal Information is Collected
We collect personal information from the following sources:
- Directly from consumers (e.g., through our website, phone interactions)
- Indirectly from consumers (e.g., through website usage, device data)
- From third parties (e.g., business partners, service providers)
13.6 Categories of Third Parties with Whom We Share Personal Information
We share personal information with the following categories of third parties:
- Service providers (e.g., cloud storage, IT services)
- Business partners (e.g., integration partners)
- Government authorities (as required by law)
13.7 Consumer Rights Under CCPA
Consumers have the following rights under the CCPA:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information held by us
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising CCPA rights
13.8 Exercising Your CCPA Rights
To exercise your CCPA rights, please contact us at:
- Email: legal@opencall.ai
- Address: Opencall.ai, 1266 Harrison Street, San Francisco, CA 94103
- Phone: +1-650-656-6451
