Put Your Phone on Autopilot

OpenCall's AI-powered contact center revolutionizes customer service with real-time intelligence, seamless integration, and unmatched efficiency.

Dashboard

Operation Overview

Average Handle Time

1 minute 37 seconds

+10% vs avg since Oct 19

Call Volume

45,658

-2% vs avg since Oct 19

Revenue

i

$1,503,400

+5% vs avg since Oct 19

Deflection Rate

98%

+1% vs avg since Oct 19

Automated resolution rate

6611

new booking

76%past day

3239

rescheduling

74%past day

944

cancellation

81%past day

1493

appointment status

76%past day

Call Volume

2,0001,5001,0005000
Oct 19Oct 21Oct 23Oct 25Oct 27Oct 29Oct 31Nov 2Nov 4Nov 6Nov 8Nov 10
  • scheduling
  • informational
  • rescheduling
  • prescription related
  • appointment status
  • cancellation
  • billing
  • prior auth
  • miscellaneous
  • returning call
  • surgical

Needs attention

  • voice channel icon

    +1 (347) 243-9230

    Urgent

    Call patient back to confirm receipt of verification letter.

    Returning PatientsINFORMATIONAL

    9:43 am Nov 2

    Ticket 537758

  • sms channel icon

    RX refill approval pending

    Due today

    Pharmacy waiting on Dr. Lopez to approve refill for A. Miller.

    PharmacyAction Required

    8:12 am Nov 2

    Case 441092

  • Surgery schedule update

    Queued

    Patient requested confirmation on rescheduled pre-op call.

    SurgeryFollow-up

    Yesterday 5:27 pm

    Thread 224501

  • voice channel icon

    +1 (646) 555-2098

    Escalated

    Insurance appeal escalated—needs billing supervisor call back.

    BillingEscalated

    Yesterday 2:03 pm

    Appeal 118882

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Treat the patient, not the phone

Dental Practice

Dental Practice

Transform your dental practice with AI that handles appointment scheduling, insurance verification, and patient reminders with the precision your patients expect.

Appointment Scheduling

Handle complex scheduling for cleanings, procedures, and emergency appointments across multiple hygienists and dentists

Insurance Verification

Instantly verify coverage and provide accurate cost estimates for procedures

Recall Management

Automate 6-month cleaning reminders and follow-ups to keep your schedule full

00:00

Incoming Call

OpenCall Agent
Customer
Customer
0:03

Hi, I'd like to schedule my 6-month cleaning appointment.

Agent
0:07

I'd be happy to help! I see you're due for your cleaning. Dr. Johnson has availability next Tuesday at 9 AM or Thursday at 2 PM.

Customer
0:15

Thursday at 2 PM works better for me. Also, I've been having some sensitivity in my upper left molar.

Agent
0:22

I've scheduled your cleaning for Thursday at 2 PM. I'll make a note about the sensitivity so Dr. Johnson can examine that tooth during your visit.

Customer
0:30

Perfect! Will my insurance cover the cleaning?

Agent
0:34

Yes, your Delta Dental plan covers two cleanings per year at 100%. You've used one, so this cleaning is fully covered. We'll send you a reminder text the day before.

Customer Speaking
AI speaking
0:00/0:45
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The Future of Call Centers

Watch Demo53 sec

OpenCall

Enterprise AI
Natural, human-like conversations
Deep understanding of context
Smart, independent decision making
Proactively solves issues
Understands customer emotions
Seamless multi-channel support
Continuously learns & improves
Rich analytics & insights
vs

Traditional Systems

Basic Automation
Robotic, scripted responses
Only follows fixed scripts
Simple if-then logic
Waits for problems to occur
No emotional intelligence
Limited to one channel
Fixed responses only
Basic metrics only

The Future Is Calling

Pilot OpenCall without commitment and watch our AI handle scheduling and routine questions 24/7. Focus on care while capturing every missed opportunity.

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