Front desk to back office, fully staffed.

OpenCall answers every call, text, fax and webchat. It runs your reminder and recall campaigns, works the tasks that come out of them, and chases what you are owed. One system, every location, around the clock.

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Tuesday, March 31, 2026 · 72 locations

Calls today

2,847

14 live now · 312 this hour

Texts today

804

89 in progress

Faxes today

142

7 being processed

Tasks today

4 urgent · 847 resolved

Revenue today

$284.7k

Across all locations

Collections today

$1.14M

↑ 16.3% vs prior month

Today's Schedule

Time	Patient	Provider	Type	Status
9:00 AM	Angela Johnson	Dr. Sarah Chen	Cleaning	confirmed
9:30 AM	Carlos Reynolds	Dr. James Osei	Ortho consult	confirmed
10:00 AM	Michael Lee	Dr. Kevin Pham	Eye exam	scheduled
10:30 AM	Priya Ahmad	Dr. Maria Lopez	Skin check	confirmed
11:00 AM	Ben Foster	Lisa Park, RDH	Hygiene	checked-in
1:00 PM	Susan Nakamura	Dr. Kevin Pham	Follow-up	scheduled
2:00 PM	Henry Mendez	Dr. Sarah Chen	New patient	confirmed
3:00 PM	Jasmine Williams	Dr. Maria Lopez	Follow-up	scheduled

Tasks needing attention

Task	Assigned to	Priority	Due
Review disputed balance — R. Patel	Maria (Billing)	high	Apr 1
Attorney flag — pause all contact D. Martinez	Tom (Compliance)	urgent	Today
Approve settlement > $2k — K. Thompson	Dr. Chen (Manager)	high	Apr 1
Cease and desist received — S. Nguyen	Tom (Compliance)	urgent	Mar 31

Recent activity

View all →

Mar 31 8:42 AMCallInAngela Johnson— Patient called to confirm cleaning appointment3:18Handled

Mar 31 9:15 AMCallInCarlos Reynolds— Patient called about Invisalign cost and payment options5:47Handled

Mar 31 10:14 AMCallOutAngela Johnson— Reminder call for tomorrow's crown prep — confirmed0:42Handled

Mar 31 9:45 AMCallOutFrank Garcia— Reminder call for tomorrow's root canal — voicemail, SMS sent0:38Handled

Mar 31 10:42 AMCallInRaj Patel— Patient called disputing $1,184 balance — transferred to billing4:12Transferred

Mar 31 11:22 AMCallInUnknown Caller— New caller asking about office hours and location2:08Handled

Mar 29 11:00 AMCallOutSusan Nakamura— Recall outreach — left voicemail for annual eye exam0:45Handled

Mar 30 2:10 PMCallOutMichael Lee— Post-op follow-up — patient reports recovery on track2:55Handled

Mar 28 3:28 PMCallOutJasmine Williams— Collections call — negotiated $308/mo payment plan, enrolled auto-pay8:14Handled

Mar 28 2:00 PMCallOutKeisha Thompson— Collections call — negotiated 60% settlement, pending manager approval6:31Handled

Mar 30 9:18 AMCallOutHenry Mendez— Referral follow-up — booked new patient visit Apr 5 with Dr. Chen4:45Handled

Mar 31 10:55 AMCallInBen Foster— Patient calling from parking lot — confirmed check-in1:22Handled

Mar 31 10:24 AMTaskAI— Send payment reminder to A. Johnsonmedium

Mar 31 10:45 AMTaskMaria (Billing)— Review disputed balance — R. Patelhigh

Mar 30 3:00 PMTaskAI— Retry no-show outreach — L. Tranmedium

Mar 31 11:00 AMTaskTom (Compliance)— Attorney flag — pause all contact D. Martinezurgent

Mar 30 4:15 PMTaskDr. Chen (Manager)— Approve settlement > $2k — K. Thompsonhigh

Outreach results

Appointment Reminders

active

91.3%

8412 sent

No-Show Recovery

active

38.3%

478 rebooked

Recall

active

56.5%

1634 booked

Referral Conversion

active

69.5%

531 converted

Schedule Backfill

active

83.3%

289 filled

New Patient Outreach

active

31.7%

One account, every site you run, counting as the day goes.

It answers everything that comes in.

Calls, texts, faxes and webchat, on the first ring, in one voice. It books, reschedules and cancels against your real calendar, takes insurance details while the patient is still on the line, and hands anything clinical to a person with the recording and transcript already attached.

Inbound voice, SMS and webchat
Inbound fax, read and routed
Books straight into your PMS
Escalates to a human with full context

Calls

All calls handled by AI today

Calls today

2,847

312 this hour

Live now

in progress

Avg call time

1:34

Resolved without staff

74.2%

Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment3:18Handled

Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options5:47Handled

Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed0:42Handled

Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent0:38Handled

Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing4:12Transferred

Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location2:08Handled

Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam0:45Handled

Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track2:55Handled

Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay8:14Handled

Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval6:31Handled

Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen4:45Handled

Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in1:22Handled

Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress1:05In progresslive

Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail0:35Handled

Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking3:42Handled

Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created0:48Dropped

Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg2:15Handled

Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria1:52Handled

Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope3:08Handled

Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing4:35Transferred

Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow0:42Handled

Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent0:38Handled

Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday3:22Handled

Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford5:12Handled

Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes1:48Handled

Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City2:45Handled

Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office2:10Handled

Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning0:35Handled

Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck3:55Handled

Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken1:15Handled

Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing2:30In progresslive

Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress1:10In progresslive

Every call transcribed and dispositioned, with the ones that need a person flagged.

And it makes the calls nobody gets round to.

The outbound work that quietly never happens: the reminder the day before, the no-show you meant to ring back, the cleaning somebody is six months overdue for. Each one runs as a campaign you switch on once.

Appointment reminders
No-show recovery
Recall and reactivation
Referral conversion
Schedule backfill
New patient outreach

Campaigns

All active and paused campaigns

Appointment Reminders

active

91.3%

8412 sent

No-Show Recovery

active

38.3%

1247 contacted

Recall

active

56.5%

2891 reached

Referral Conversion

active

69.5%

892 referrals

Schedule Backfill

active

83.3%

347 slots

New Patient Outreach

active

31.7%

Paused

Campaign Comparison

Campaign	Status	Rate
Appointment Reminders	active	91.3%
No-Show Recovery	active	38.3%
Recall	active	56.5%
Referral Conversion	active	69.5%
Schedule Backfill	active	83.3%
New Patient Outreach	active	31.7%

Six campaign types, each with its own audience, cadence and results.

The work that comes after the call.

A call is rarely finished when it ends. Something needs verifying, forwarding, correcting or chasing. Those land as tasks, assigned to the agent where it can finish them and to a named person where it cannot.

Tasks raised straight off a call
Assigned to the agent or to a person
Priorities, owners and due dates
Traceable back to the recording

Tasks

Everything the team and AI are working on

Open for staff

AI working on

Resolved today

847

Urgent

Task	Assigned to	Source	Priority	Status	Due
Send payment reminder to A. Johnson View patient →	AI	Text	medium	working	Apr 4 9:00 AM
Review disputed balance — R. Patel View patient →	Maria (Billing)	Call	high	open	Apr 1
Retry no-show outreach — L. Tran	AI	—	medium	working	Apr 1 10:00 AM
Attorney flag — pause all contact D. Martinez View patient →	Tom (Compliance)	Text	urgent	open	Today
Approve settlement > $2k — K. Thompson View patient →	Dr. Chen (Manager)	Call	high	open	Apr 1
Call back referral patient — H. Mendez View patient →	AI	Fax	medium	resolved	Mar 30
Confirm tomorrow's appointments	AI	—	medium	working	Mar 31 6:00 PM
Retry recall outreach — D. Petrov	AI	—	low	working	Apr 2
Fill cancelled slot — Tomorrow 9 AM Dr. Chen	AI	—	high	resolved	Mar 31 5:00 PM
Send itemized statement — R. Patel View patient →	Maria (Billing)	Call	medium	open	Apr 2
Insurance verification failed — P. Ahmad View patient →	Front Desk	—	medium	open	Today
Cease and desist received — S. Nguyen	Tom (Compliance)	—	urgent	open	Mar 31
Follow up on promise to pay — J. Williams View patient →	AI	Call	medium	working	Apr 3
Process payment plan enrollment View patient →	AI	—	low	resolved	Mar 28
Post-op follow-up call — M. Lee View patient →	AI	Call	medium	resolved	Mar 30
Review fax extraction — low confidence	Front Desk	Fax	medium	open	Today

What is outstanding, who owns it, and how much of it never reaches a human at all.

Every channel, every location, measured.

How much came in, how much of it the agent finished on its own, what it booked and what that was worth. Split by channel, by site and by provider, and exportable when somebody wants it in a spreadsheet.

Calls handled, and the share that never escalated
Appointments booked, inbound and outbound together
Revenue influenced across bookings and collections
By channel, by location, by provider

Reports

Analytics across all operations

Operational

Financial

Campaign

Collections

Provider

Total Calls Handled

45,658

AI handled 98% without escalation

Appointments Booked

8,247

Via inbound + campaigns combined

Revenue Influenced

$1.5M

Bookings + collections + backfill

By Channel

By Location

Monthly Trend

Report Templates

Template

Daily Operations Summary

Template

Monthly Collections Report

Template

Campaign ROI

Template

Provider Productivity

Template

Payer Analysis

Thirty days across every site, and a CSV of it when somebody asks.

Set up once, and then it just runs.

How the agent speaks and when it hands over, which campaigns run and how often, how collections and compliance are handled, what it connects to, and anything that differs site by site. Written down one time. Change a line later and every channel already knows.

The agent’s voice and escalation rules
Campaign audiences and cadence
Collections and compliance policy
Integrations with your PMS
Per-location overrides

Settings

General

Ai Agent

Campaigns

Collections

Compliance

Integrations

Locations

Practice Information

Practice Name

Phone

Timezone

One place the whole system reads from, and the only thing you ever fill in.

There's never been a better time for the phone to ring.

Half an hour, and we set it up with you.

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