The pain is chronic

Cardiology lives on timing. Missed calls, unclear symptoms, and slow pre-auths waste clinic capacity and delay care.

After-Hours Drop-Off

Patients with exertional chest pain or palpitations call at night and book elsewhere when voicemail answers.

Symptom Fog

“Chest discomfort” could be reflux or unstable angina. Vague intake leads to wrong-slot bookings.

Test & Auth Bottlenecks

Echo, stress, Holter, CTCA, or cath requests stall without clean orders and benefits.

Keep Phones in Rhythm. Keep Schedules on Time.

Calls

All calls handled by AI today

Calls today

2,847

312 this hour

Live now

14

in progress

Avg call time

1:34

Resolved without staff

74.2%

Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment3:18Handled

Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options5:47Handled

Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed0:42Handled

Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent0:38Handled

Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing4:12Transferred

Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location2:08Handled

Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam0:45Handled

Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track2:55Handled

Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay8:14Handled

Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval6:31Handled

Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen4:45Handled

Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in1:22Handled

Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress1:05In progresslive

Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail0:35Handled

Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking3:42Handled

Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created0:48Dropped

Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg2:15Handled

Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria1:52Handled

Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope3:08Handled

Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing4:35Transferred

Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow0:42Handled

Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent0:38Handled

Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday3:22Handled

Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford5:12Handled

Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes1:48Handled

Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City2:45Handled

Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office2:10Handled

Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning0:35Handled

Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck3:55Handled

Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken1:15Handled

Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing2:30In progresslive

Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress1:10In progresslive

Presenting-Symptom Triage

Distinguishes chest pain, dyspnea, edema, syncope, palpitations, and post-procedure concerns. Books new consults vs follow-ups with the right duration and clinician.

Chest Pain Risk & Escalation

Captures timing, exertional nature, associated symptoms, and risk factors. Follows your policy for same-day slots or on-call escalation. If caller reports red-flag signs of an emergency, the AI advises emergency services per your rules.

Test & Imaging Orchestration

Schedules EKG, treadmill stress, pharmacologic stress, echo, Holter/Zio, event monitor, coronary CT angiography, or nuclear perfusion. Attaches prep instructions and contraindication checks.

Eligibility & Prior Authorization

Verifies benefits, gathers required indications, and opens pre-auth tasks for advanced imaging with payer-specific fields captured in-call.

Refills, Anticoag, and Result Callbacks

Enforces refill guardrails, captures anticoag questions (INR, DOAC adherence), and queues lab or imaging result callbacks to the right pool with structured notes.

Device Clinic Routing

Routes pacemaker/ICD questions to device clinic. Logs vendor (Medtronic, Abbott, Boston Scientific, Biotronik) and last remote check. Captures shocks, alerts, or battery warnings for priority follow-up.

Fewer Voicemails. Cleaner Workups. Faster Starts.

Right Patient, Right Slot
Clear triage reduces reschedules and keeps templates balanced.
Auths Move Sooner
Indications and payer fields are captured correctly the first time.
Staff Time Back
Front desk spends less time chasing benefits and test prep.

39%Same-Day Urgent Slots Filled

-50%Pre-Auth Lead Time Reduced

Your questions, answered

How does it distinguish routine chest pain from emergencies?

What EHRs and cardiology systems do you integrate with?

Can it open prior auths with payer-specific fields?

How are results and callbacks handled?

Security and compliance?

Go-live and pricing?

Ready to elevate your Cardiology game?

Half an hour, and we set it up with you.

Book a Demo

No Missed Beats. AI Built for Cardiology.