Presenting-Symptom Triage

Distinguishes chest pain, dyspnea, edema, syncope, palpitations, and post-procedure concerns. Books new consults vs follow-ups with the right duration and clinician.

Chest Pain Risk & Escalation

Captures timing, exertional nature, associated symptoms, and risk factors. Follows your policy for same-day slots or on-call escalation. If caller reports red-flag signs of an emergency, the AI advises emergency services per your rules.

Test & Imaging Orchestration

Schedules EKG, treadmill stress, pharmacologic stress, echo, Holter/Zio, event monitor, coronary CT angiography, or nuclear perfusion. Attaches prep instructions and contraindication checks.

Eligibility & Prior Authorization

Verifies benefits, gathers required indications, and opens pre-auth tasks for advanced imaging with payer-specific fields captured in-call.

Refills, Anticoag, and Result Callbacks

Enforces refill guardrails, captures anticoag questions (INR, DOAC adherence), and queues lab or imaging result callbacks to the right pool with structured notes.

Device Clinic Routing

Routes pacemaker/ICD questions to device clinic. Logs vendor (Medtronic, Abbott, Boston Scientific, Biotronik) and last remote check. Captures shocks, alerts, or battery warnings for priority follow-up.