Faster Routing When Every Minute Matters. AI Built for Emergency Medicine.
OpenCall covers department calls, captures caller intent, follows approved urgent-escalation scripts, and coordinates logistics, transfers, and discharge follow-up.
24/7 Call Coverage
Urgent Escalation
Department Routing
Discharge Follow-Up
Trusted by practices across healthcare
The pain is chronic
Emergency departments receive clinical, logistical, family, transfer, records, and follow-up calls on the same lines. Unstructured routing distracts care teams.
Callers Reach the Wrong Destination
Clinical concerns, directions, records, billing, family questions, and transfers require different teams.
Routine Questions Occupy Clinical Lines
Parking, arrival, belongings, visitor policy, records, and follow-up requests interrupt patient care.
Discharge Questions Generate Repeat Calls
Medication, symptom, referral, and appointment questions need a consistent pathway after the visit.
Protect Clinical Lines and Route Every Call with Purpose.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Caller-Intent & Location Routing
Identifies whether the caller needs emergency guidance, department logistics, records, billing, transfer support, or post-discharge follow-up.
Emergency Guidance Scripts
Uses your approved language for active emergencies and immediately directs callers to emergency services when configured criteria are stated.
Department & Care-Team Routing
Connects appropriate calls to triage, charge staff, transfer center, social work, security, patient relations, or other approved teams.
Patient & Visitor Logistics
Answers practice-authored questions about location, parking, entrances, visiting, belongings, and arrival without tying up clinical staff.
Discharge Follow-Up Intake
Captures visit date, symptoms, instructions, medication question, referral need, and preferred callback details for the right queue.
Transfer & Referral Coordination
Collects facility, clinician, patient, service, bed, and callback details for approved transfer-center or specialty workflows.
Fewer Interruptions. Clearer Routing. Better Follow-Through.
Clinical Lines Stay Focused
Routine logistical and administrative questions move to automated workflows.
Urgent Calls Escalate Consistently
Approved emergency language and routing rules are applied every time.
Discharge Questions Reach the Right Team
Follow-up calls arrive with visit and concern context already captured.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your Emergency Medicine game?
Half an hour, and we set it up with you.