Clear the Congestion at the Front Desk. AI Built for ENT & Allergy.
OpenCall books ENT and allergy visits, routes symptom urgency, coordinates testing and immunotherapy, and captures referral and hearing-care details.
ENT & Allergy Routing
Urgency Screening
Testing & Shot Scheduling
Referral Capture
Trusted by practices across healthcare
The pain is chronic
ENT and allergy calls overlap across symptoms, testing, recurring treatment, hearing care, and procedures. The right booking depends on details gathered early.
Symptoms Cross Service Lines
Congestion, dizziness, hearing change, throat symptoms, and allergies can require different clinicians and tests.
Recurring Care Is Easy to Disrupt
Allergy shots, testing, audiology, and post-op follow-ups rely on timing and preparation.
Urgent and Post-Op Calls Need Context
Breathing, bleeding, swelling, sudden hearing change, and surgical concerns cannot wait in a generic queue.
Route ENT, Allergy, and Hearing Calls with Precision.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Symptom & Service Intake
Captures the main concern, timing, laterality, triggers, prior evaluation, and practice-approved warning signs.
ENT & Allergy Routing
Matches sinus, ear, throat, voice, sleep, allergy, pediatric ENT, and surgical needs to the correct workflow.
Allergy Testing & Immunotherapy
Schedules testing, shot visits, follow-ups, and approved preparation instructions while preserving cadence rules.
Audiology & Hearing Coordination
Books hearing tests, dizziness evaluations, hearing-aid services, and ENT follow-up in the required sequence.
Referral, Imaging & Benefits
Collects referral, prior testing, imaging, authorization, and benefits details before the appointment.
Post-Procedure, Refill & Result Calls
Structures surgical, medication, testing, and symptom-update requests for the appropriate team.
Better Matching. Fewer Missed Steps. More Consistent Follow-Through.
Right Service the First Time
ENT, allergy, audiology, testing, and procedure needs reach the correct schedule.
Treatment Cadence Stays Intact
Recurring shots, testing, and follow-ups follow your timing rules.
Urgent Calls Surface Sooner
Configured warning signs and post-op concerns reach the approved escalation path.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your ENT & Allergy game?
Half an hour, and we set it up with you.