Eye-care phones ring nonstop, especially during benefits season. Miss a call and the patient schedules at the chain store down the street.
Long Hold Lines
New patients hang up at the beep.
Insurance Guesswork
Staff burns minutes hunting vision-plan details.
Empty Exam Slots
Late cancels leave expensive equipment idle.
Always-On Exam Booking
Routine vision, medical complaint, or LASIK consult handled instantly.
Automatic Insurance Eligibility Check
Pulls VSP, EyeMed, or Spectera benefits in-call.
Recall & Reminder Engine
Fills gaps with patients due for yearly checkups.
Frame Style Adviser
Suggests premium frame lines based on patient taste cues.
Contact Lens Quick-Reorder
Captures brand and Rx for mail-out refills without staff time.
HIPAA-Safe Recordings & Notes
Every call logged, encrypted, and searchable.
AI backfills no-shows and cancellations.
Designer and sunglass upsells happen during booking.
Front-desk team focuses on in-person experience, not hold music.
Back-to-school season used to swamp us. This year every family got booked and confirmed without my team juggling phones.
Patients think they spoke with my receptionist. The AI even reminded them to bring their insurance card.
Lens refill calls were killing productivity. OpenCall now takes the order and emails the lab. Easy.