Keep Every Referral Moving. AI Built for Gastroenterology.

OpenCall books consults and procedures, captures referral and symptom details, and keeps prep, authorization, and follow-up on track.

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Keep Every Referral Moving. AI Built for Gastroenterology.

24/7 GI Intake

Procedure Scheduling

Prep Guidance

Referral & Auth Capture

Trusted by practices across healthcare

The pain is chronic

GI access depends on complete referrals, accurate procedure routing, and patients who understand their preparation. Each gap creates delay or cancellation.

Referrals Are Not Ready to Schedule

Missing notes, diagnosis, prior studies, or authorization details leave staff chasing records.

Prep Confusion Causes Cancellations

Medication holds, diet, bowel prep, transportation, and arrival instructions generate repeat calls.

Urgent Symptoms Hide in Routine Queues

Bleeding, severe pain, swallowing trouble, and post-procedure concerns need configured escalation.

Move Patients from First Call to Procedure-Ready.

Calls

All calls handled by AI today

Calls today

2,847

312 this hour

Live now

in progress

Avg call time

1:34

Resolved without staff

74.2%

Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment3:18Handled

Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options5:47Handled

Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed0:42Handled

Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent0:38Handled

Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing4:12Transferred

Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location2:08Handled

Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam0:45Handled

Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track2:55Handled

Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay8:14Handled

Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval6:31Handled

Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen4:45Handled

Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in1:22Handled

Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress1:05In progresslive

Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail0:35Handled

Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking3:42Handled

Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created0:48Dropped

Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg2:15Handled

Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria1:52Handled

Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope3:08Handled

Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing4:35Transferred

Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow0:42Handled

Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent0:38Handled

Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday3:22Handled

Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford5:12Handled

Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes1:48Handled

Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City2:45Handled

Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office2:10Handled

Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning0:35Handled

Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck3:55Handled

Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken1:15Handled

Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing2:30In progresslive

Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress1:10In progresslive

GI Symptom Intake

Captures the concern, onset, severity, prior workup, relevant history, and practice-defined red flags before routing.

Consult vs Procedure Routing

Applies your rules for office consults, direct-access colonoscopy, upper endoscopy, follow-up, and subspecialty care.

Endoscopy Scheduling

Coordinates colonoscopy, EGD, capsule, motility, and approved procedure workflows with the correct location and provider.

Prep & Transportation Guidance

Delivers your instructions for diet, bowel prep, medication questions, arrival time, and required adult transportation.

Referral & Prior Authorization

Collects referring-provider details, diagnosis, records, benefits, authorization, and payer requirements before scheduling.

Results & Post-Procedure Calls

Structures pathology, symptom, medication, and follow-up requests and routes them without interpreting results.

Fewer Cancellations. Cleaner Referrals. Faster Scheduling.

More Procedure-Ready Patients
Preparation and transportation requirements are reinforced consistently.
Less Record Chasing
Referral, prior study, and authorization details are captured up front.
Urgent Calls Reach the Right Team
Configured symptom and post-procedure concerns follow the approved escalation path.

100%Calls Answered

98%Deflection Rate

Your questions, answered

How does OpenCall handle urgent GI symptoms?

Can it schedule colonoscopy and upper endoscopy?

Can it confirm prep and medication instructions?

How are pathology results and post-procedure calls handled?

How does OpenCall protect patient information?

How quickly can we go live, and how is pricing structured?

Ready to elevate your Gastroenterology game?

Half an hour, and we set it up with you.