Every Call Matters. AI Built for Oncology.
OpenCall supports patients and caregivers, routes symptom concerns, and coordinates referrals, treatments, imaging, labs, and follow-up with compassion.
24/7 Patient & Caregiver Intake
Symptom Escalation
Treatment Coordination
Referral & Records Capture
Trusted by practices across healthcare
The pain is chronic
Oncology calls carry clinical complexity and emotional weight. Patients move across referrals, testing, treatment, supportive care, and many specialized teams.
Symptom Concerns Need Fast Routing
Treatment side effects, infection risk, pain, and new symptoms require the right approved response path.
Referrals Span Many Handoffs
Pathology, imaging, diagnosis, records, insurance, and subspecialty review must align before a first visit.
Patients Repeat Their Story
Multiple numbers and queues force patients and caregivers to explain the same situation again and again.
Connect Patients and Caregivers to the Right Oncology Team.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Patient & Caregiver Intake
Captures identity, relationship, diagnosis context when provided, treatment status, concern, timing, and approved warning signs.
Symptom & Treatment Escalation
Follows your policy for fever, uncontrolled symptoms, infusion reactions, line concerns, treatment side effects, and other configured red flags.
New-Referral Navigation
Collects diagnosis, referring provider, pathology, imaging, prior treatment, records, authorization, and preferred location details.
Treatment & Infusion Coordination
Supports approved scheduling workflows for consults, labs, infusions, injections, education, and follow-up visits.
Imaging, Lab & Procedure Support
Coordinates required sequencing and practice-authored preparation across staging, monitoring, and supportive-care workflows.
Medication, Results & Callback Routing
Structures requests for the correct oncology, triage, pharmacy, navigation, or supportive-care queue.
Faster Team Connection. Cleaner Handoffs. More Compassionate Access.
Concerns Reach the Right Team
Treatment and symptom context follows the call into the approved queue.
Referrals Become Review-Ready
Pathology, imaging, records, insurance, and diagnosis details are collected earlier.
Patients Repeat Less
A structured first conversation reduces avoidable transfers and duplicate intake.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your Oncology game?
Half an hour, and we set it up with you.