Protect Every Opening in the Schedule. AI Built for Ophthalmology.
OpenCall books medical and surgical eye visits, screens vision-change urgency, coordinates testing, and verifies benefits before patients arrive.
24/7 Vision Intake
Urgency Screening
Procedure Coordination
Benefits Verification
Trusted by practices across healthcare
The pain is chronic
Eye-care urgency can change quickly, while subspecialty and testing needs make scheduling precise. Generic intake creates risky delays and costly rework.
Vision Changes Need Fast Routing
Sudden loss, flashes, floaters, pain, and post-op concerns cannot sit beside routine exam requests.
One Schedule Holds Many Services
Retina, glaucoma, cornea, cataract, oculoplastics, and diagnostic testing require different templates.
Surgical Prep Creates Phone Tag
Measurements, clearances, drops, transportation, and benefits questions generate repeated calls.
Guide Every Eye-Care Call to the Right Clinical Path.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Vision-Symptom Intake
Captures laterality, onset, severity, visual change, pain, trauma, flashes, floaters, redness, and prior eye history using approved scripts.
Urgency & Post-Op Escalation
Routes configured red flags and surgical concerns to same-day, on-call, or emergency guidance under your policy.
Ophthalmology Subspecialty Routing
Matches retina, glaucoma, cornea, cataract, oculoplastics, comprehensive, and pediatric ophthalmology needs.
Diagnostic Testing Coordination
Schedules OCT, visual fields, topography, biometry, photography, and other approved testing with the correct visit sequence.
Cataract & Procedure Support
Coordinates consults, measurements, pre-op requirements, transportation instructions, and post-op appointments.
Benefits, Refills & Results
Verifies coverage, structures drop-refill requests, and routes test or imaging callbacks without interpreting results.
Faster Routing. Better-Prepared Visits. Less Front-Desk Rework.
Urgent Calls Surface Sooner
Practice-defined warning signs reach the correct escalation path.
Right Clinic, Right Test
Subspecialty and diagnostic needs are scheduled in the correct sequence.
Surgery Stays on Track
Prep, benefits, transportation, and follow-up details are handled consistently.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your Ophthalmology game?
Half an hour, and we set it up with you.