Podiatry lives on precision intake: the right slot, the right provider, the right prep. Missed calls, vague complaints, or benefits surprises slow care and clog your day.
After-Hours Leakage
Heel pain and ingrown nail callers bounce to the next practice when voicemail picks up.
Wrong-Slot Scheduling
A “toe issue” becomes a nail procedure that needed a longer room block.
Benefits Blind Spots
Eligibility and referral requirements trigger day-of friction and cancellations.
Presenting-Problem Routing
Maps heel pain/plantar fasciitis, bunion, neuroma, ingrown nail, ankle sprain, plantar wart, diabetic foot ulcer, pediatric flatfoot to the correct visit type, duration, and provider panel.
Urgency & Infection Detection
Flags red-hot items like spreading cellulitis, purulence, fever, traumatic injury, or non-healing diabetic ulcers. Books same-day per your rules or escalates to on-call.
Insurance & Referral Verification
Collects payer and member details, checks eligibility, and captures PCP/referral info when required. Saves copay/coinsurance notes into the appointment.
Imaging & History Intake
Gathers prior X-ray/MRI location, sends a secure link for photo uploads, and notes weight-bearing status, pain onset, and self-care tried.
Orthotics & DME Capture
Logs orthotic reorders, device type (custom insoles, AFO), shoe size, laterality, and preferred vendor. Creates a staff task when clinical approval is required.
Prep, Forms, and Secure Logs
Sends pre-visit instructions for nail procedures, wart treatments, injections, and post-op checks. Encrypts recordings and transcripts with role-based access.
Clear routing and timing reduce wrong-slot surprises.
Urgent wounds and infections get booked fast.
Less hunting through portals and voicemails.