The pain is chronic

Podiatry lives on precision intake: the right slot, the right provider, the right prep. Missed calls, vague complaints, or benefits surprises slow care and clog your day.

After-Hours Leakage

Heel pain and ingrown nail callers bounce to the next practice when voicemail picks up.

Wrong-Slot Scheduling

A “toe issue” becomes a nail procedure that needed a longer room block.

Benefits Blind Spots

Eligibility and referral requirements trigger day-of friction and cancellations.

From First Call to First Step—Handled.

Calls

All calls handled by AI today

Calls today

2,847

312 this hour

Live now

14

in progress

Avg call time

1:34

Resolved without staff

74.2%

Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment3:18Handled

Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options5:47Handled

Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed0:42Handled

Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent0:38Handled

Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing4:12Transferred

Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location2:08Handled

Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam0:45Handled

Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track2:55Handled

Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay8:14Handled

Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval6:31Handled

Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen4:45Handled

Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in1:22Handled

Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress1:05In progresslive

Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail0:35Handled

Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking3:42Handled

Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created0:48Dropped

Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg2:15Handled

Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria1:52Handled

Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope3:08Handled

Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing4:35Transferred

Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow0:42Handled

Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent0:38Handled

Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday3:22Handled

Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford5:12Handled

Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes1:48Handled

Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City2:45Handled

Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office2:10Handled

Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning0:35Handled

Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck3:55Handled

Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken1:15Handled

Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing2:30In progresslive

Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress1:10In progresslive

Presenting-Problem Routing

Maps heel pain/plantar fasciitis, bunion, neuroma, ingrown nail, ankle sprain, plantar wart, diabetic foot ulcer, pediatric flatfoot to the correct visit type, duration, and provider panel.

Urgency & Infection Detection

Flags red-hot items like spreading cellulitis, purulence, fever, traumatic injury, or non-healing diabetic ulcers. Books same-day per your rules or escalates to on-call.

Insurance & Referral Verification

Collects payer and member details, checks eligibility, and captures PCP/referral info when required. Saves copay/coinsurance notes into the appointment.

Imaging & History Intake

Gathers prior X-ray/MRI location, sends a secure link for photo uploads, and notes weight-bearing status, pain onset, and self-care tried.

Orthotics & DME Capture

Logs orthotic reorders, device type (custom insoles, AFO), shoe size, laterality, and preferred vendor. Creates a staff task when clinical approval is required.

Prep, Forms, and Secure Logs

Sends pre-visit instructions for nail procedures, wart treatments, injections, and post-op checks. Encrypts recordings and transcripts with role-based access.

More Right-Fit Visits. Fewer Do-Overs.

Fewer Reschedules
Clear routing and timing reduce wrong-slot surprises.
Higher Same-Day Capture
Urgent wounds and infections get booked fast.
Front Desk Time Back
Less hunting through portals and voicemails.

44%After-Hours New Patient Bookings

10%Front-Desk Hours Saved per Week

Your questions, answered

Can it differentiate heel pain, bunions, ingrowns, and wounds on the call?

How are urgent infections and ulcers handled after hours?

Do you verify eligibility and referral requirements?

Can you capture orthotic and DME details without the front desk?

What EHRs do you integrate with?

Will patients notice it’s AI?

Is it HIPAA compliant?

What’s the rollout timeline?

Multi-location rules?

Ready to elevate your Podiatry game?

Half an hour, and we set it up with you.

Book a Demo

No Missed Steps. AI Built for Podiatry.