One Front Door for Everyday Care. AI Built for Primary Care.
OpenCall books new, sick, preventive, and chronic-care visits, routes urgent concerns, and handles referrals, refills, and results around the clock.
24/7 Patient Access
Visit-Type Routing
Urgent Symptom Escalation
Refills & Results
Trusted by practices across healthcare
The pain is chronic
Primary care phones carry everything from annual exams to same-day symptoms, chronic-care needs, refills, referrals, and results. Generic queues create avoidable work.
Demand Mix Overwhelms the Front Desk
New patients, sick visits, physicals, follow-ups, and forms all compete for the same phone line.
Wrong Visit Types Break Templates
A complex new concern, annual exam, procedure, and brief follow-up need different time and preparation.
Administrative Calls Crowd Out Care
Refills, results, referrals, records, and paperwork consume staff hours every day.
Route Every Primary Care Call to a Clear Next Step.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Symptom & Visit-Intent Intake
Captures the concern, timing, care history, and practice-approved warning signs before selecting a workflow.
New-Patient Registration
Collects demographics, insurance, prior provider, records, reason for visit, and required onboarding details.
Visit-Type Scheduling
Books sick, preventive, chronic-care, transitional-care, procedure, telehealth, and follow-up visits under your rules.
Chronic-Care Coordination
Supports approved follow-up workflows for diabetes, hypertension, medication monitoring, and other ongoing care.
Refills, Results & Referrals
Structures routine requests, confirms required details, and routes them to the correct staff or clinical pool.
After-Hours Escalation
Follows your same-day, on-call, urgent-care, or emergency guidance for configured concerns.
More Access. Better Templates. More Time for Patient Care.
Patients Reach the Right Path
Symptom, visit type, and urgency context guide the approved next step.
Schedules Stay Usable
New, preventive, sick, chronic-care, and procedure visits receive the correct slot.
Routine Work Moves Faster
Refills, referrals, results, records, and forms arrive with complete details.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your Primary Care game?
Half an hour, and we set it up with you.