Put Phone Anxiety on the Couch.
OpenCall books med‐management and therapy visits, screens risk, and verifies benefits so your clinicians can focus on care.
24/7 New Patient Intake
Risk & Urgency Screening
Insurance & Benefits Checks
Med-Management
Trusted by practices across healthcare
The pain is chronic
Psych practices run on precision: right patient, right clinician, right slot, right documentation. Missed calls, vague intakes, or benefits surprises derail care and burn staff time.
After-Hours Drift
High-intent new patients go elsewhere when nobody picks up at 7:30 pm.
Risk Not Caught Early
Suicidality or psychosis cues get buried in voicemails.
Benefits Blind Spots
Out-of-network surprises at check-in create cancellations and churn.
Built For Psychiatry. Tuned To Clinical Reality.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Triage by Presenting Concern
Routes ADHD, mood/anxiety, psychosis, SUD, child/adolescent, and peri-partum to the correct track and template.
Risk & Escalation Protocols
Detects phrases suggestive of SI/HI or acute decompensation, asks brief safety questions, and triggers your on-call workflow. If imminent danger is disclosed, it advises emergency services and connects per policy.
Med-Management vs Therapy Matching
Books 20–30 minute med checks vs 45–60 minute therapy, honors clinician panels, sub-specialties, and age ranges.
Benefits & Eligibility Checks
Collects payer, member ID, DOB, and runs behavioral health eligibility. Stores copay/coinsurance notes in the appointment.
Refills, Prior-Auth, and Controlled-Substance Guardrails
Captures refill context, last fill, pharmacy, and flags controlled-substance rules. Opens PA tasks for TMS/esketamine or step-therapy meds to your queue.
Forms, Screens, and Secure Logs
Sends PHQ-9/GAD-7 links, telehealth consent, and practice policies. Encrypts recordings and transcripts with role-based access.
Less Hold Music. More Healthy Minutes.
Higher Kept-Appointment Rate
Clear benefits and prep reduce day-of friction.
Safer, Cleaner Intake
Risk cues surfaced early with documented hand-offs.
Staff Time Back
Front desk stops chasing voicemails and benefits portals.
41%After-Hours New Patient Bookings
8%Front-Desk Hours Saved / Week
Your questions, answered
Ready to elevate your Psychiatry game?
Half an hour, and we set it up with you.