Less Waiting. More Answers. AI Built for Urology.
OpenCall books consults and procedures, captures urinary symptoms and referral details, and routes sensitive or urgent concerns with discretion.
24/7 Symptom Intake
Procedure Scheduling
Referral & Lab Capture
Discreet Call Handling
Trusted by practices across healthcare
The pain is chronic
Urology callers often share sensitive symptoms, complex procedure needs, and time-sensitive concerns. Voicemail and generic intake create delays and repeat calls.
Sensitive Symptoms Go Unshared
Patients may hang up or omit important context when they cannot reach a calm, private intake path.
Procedure Workflows Get Tangled
Cystoscopy, biopsy, imaging, catheter care, and follow-up visits each require different preparation and timing.
Callbacks and Refills Stack Up
Results, medication questions, catheter concerns, and post-procedure calls consume clinical and front-desk time.
Handle Every Urology Call with Context and Discretion.
Calls
All calls handled by AI today
Calls today
2,847
312 this hour
Live now
14
in progress
Avg call time
1:34
Resolved without staff
74.2%
Mar 31 8:42 AMInAngela Johnson — Patient called to confirm cleaning appointment
Mar 31 9:15 AMInCarlos Reynolds — Patient called about Invisalign cost and payment options
Mar 31 10:14 AMOutAngela Johnson — Reminder call for tomorrow's crown prep — confirmed
Mar 31 9:45 AMOutFrank Garcia — Reminder call for tomorrow's root canal — voicemail, SMS sent
Mar 31 10:42 AMInRaj Patel — Patient called disputing $1,184 balance — transferred to billing
Mar 31 11:22 AMInUnknown Caller — New caller asking about office hours and location
Mar 29 11:00 AMOutSusan Nakamura — Recall outreach — left voicemail for annual eye exam
Mar 30 2:10 PMOutMichael Lee — Post-op follow-up — patient reports recovery on track
Mar 28 3:28 PMOutJasmine Williams — Collections call — negotiated $308/mo payment plan, enrolled auto-pay
Mar 28 2:00 PMOutKeisha Thompson — Collections call — negotiated 60% settlement, pending manager approval
Mar 30 9:18 AMOutHenry Mendez — Referral follow-up — booked new patient visit Apr 5 with Dr. Chen
Mar 31 10:55 AMInBen Foster — Patient calling from parking lot — confirmed check-in
Mar 31 11:30 AMOutMichael Lee — Live: reminder call in progress
Mar 30 6:00 PMOutFrank Garcia — Collections call — no answer, left voicemail
Mar 31 8:15 AMInPriya Ahmad — Patient confirmed skin check appointment and asked about parking
Mar 31 7:52 AMInUnknown Caller — Caller hung up after 48 seconds — follow-up task created
Mar 31 11:45 AMInMaria Santos — New patient inquiry — booked first visit at Williamsburg
Mar 31 11:38 AMInDavid Park — Patient asked about weekend hours at Astoria
Mar 31 11:20 AMOutLinda Chen — Recall outreach — booked cleaning at Park Slope
Mar 31 10:58 AMInRobert Kim — Patient asking about coordination of benefits — transferred to billing
Mar 31 10:30 AMOutJames Wright — Reminder call — appointment confirmed for tomorrow
Mar 31 10:15 AMOutSarah Mitchell — Reminder call — voicemail left, text sent
Mar 31 9:50 AMInDiane Foster — Patient rescheduled appointment from Wednesday to Friday
Mar 31 9:35 AMOutThomas Green — Collections — set up $125/mo payment plan at Stamford
Mar 31 9:22 AMInNancy Rodriguez — Caller asking if we accept MetLife — confirmed yes
Mar 31 9:10 AMOutW. Brooks — No-show recovery — rebooked for April 3 at Garden City
Mar 31 8:55 AMInEmily Watson — Patient asking for directions to Flushing office
Mar 31 8:40 AMOutKevin O'Brien — Recall — voicemail left for 8-month overdue cleaning
Mar 31 8:25 AMInPatricia Lee — Emergency — patient has broken crown, booked same-day at Great Neck
Mar 31 8:10 AMOutAnthony Cruz — Backfill — filled 10 AM cancellation at Hoboken
Mar 31 11:55 AMInJennifer Liu — Live: patient asking about Invisalign pricing
Mar 31 11:52 AMOutR. Sharma — Live: collections call in progress
Presenting-Symptom Intake
Captures urinary frequency, pain, hematuria, retention, incontinence, stone symptoms, and relevant history using approved scripts.
Urgency & Escalation
Flags practice-defined concerns such as inability to urinate, fever with flank pain, severe post-procedure symptoms, or catheter problems for the right response.
Procedure & Testing Scheduling
Coordinates cystoscopy, urodynamics, biopsy, imaging, voiding trials, and follow-ups with the correct preparation instructions.
Referral & Lab Readiness
Collects referral, PSA, urinalysis, imaging, diagnosis, authorization, and outside-record details before the visit.
Medication & Catheter Callbacks
Structures refill, antibiotic, catheter, and supply requests, then routes them without making clinical promises.
Post-Procedure Follow-Up
Captures symptoms, timing, and procedure context after surgery or office procedures and sends the call to the approved pool.
More Privacy. Better Preparation. Fewer Repeat Calls.
Right Urgency, Right Slot
Clear intake supports appropriate routing without asking patients to repeat sensitive details.
Procedure-Ready Patients
Prep, referral, lab, and authorization requirements are confirmed before arrival.
Cleaner Clinical Queues
Callbacks reach the correct team with structured symptom and procedure context.
100%Calls Answered
98%Deflection Rate
Your questions, answered
Ready to elevate your Urology game?
Half an hour, and we set it up with you.